At Jellybean, we value your satisfaction and strive to provide the best possible service to our customers. This Refund and Cancellation Policy outlines the procedures for refunds and cancellations of purchases made on our employee benefits store. Please read this policy carefully before making any purchases.
By placing an order with Jellybean, you agree to the terms of this policy.
1.1 Eligibility for Refunds: Jellybean offers refunds for products or services that meet one of the following criteria:
a) Defective or damaged products: If you receive a defective or damaged item, please contact our customer support team within 7 days of receiving the order to initiate the refund process.
b) Incorrect product delivery: In the event that you receive the wrong product, kindly notify us within 7 days of receiving the order to qualify for a refund.
c) Non-receipt of the order: If you have not received your order within the estimated delivery time frame, please contact us within 30 days of the purchase date to be eligible for a refund.
1.2 Refund Process: To request a refund, please reach out to our customer support team via email or phone with your order details and a clear explanation of the reason for the refund request. Once we receive your request, we will investigate the issue and notify you of the approval or rejection of your refund. If your refund is approved, the funds will be credited back to your original payment method within 7-10 business days.
1.3 Non-Refundable Items:Certain items are non-refundable, including but not limited to digital downloads, gift cards, and personalised or custom-made products unless they are defective or damaged.
2.1 Order Cancellation by Customers:Customers may request order cancellations within 24 hours of placing the order. To cancel an order, please contact our customer support team via email or phone, providing your order details. We will process the cancellation and issue a full refund to your original payment method.
2.2 Order Cancellation by Jellybean:In exceptional cases where Jellybean is unable to fulfil an order due to unforeseen circumstances, we reserve the right to cancel the order. If such a situation arises, we will notify you promptly and issue a full refund for the cancelled order.Modification of Orders:If you wish to modify your order (e.g., change the product variant, add/remove items), please contact our customer support team within 24 hours of placing the order. We will do our best to accommodate your request, subject to product availability and order processing status.
Contact Information: If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us at:
Please note that this policy may be subject to change without prior notice. For the latest version of our Refund and Cancellation Policy, please refer to our website or contact our customer support team.
Last updated: 26/07/2023